Adding Services to a Ticket

The Services tab on a ticket is where you build up the line items the customer will be charged for. Each row represents one service or labor item — parts can be attached to a service or added separately.

Add a service

Open the ticket and click the Services tab.
Click + Add service.
Start typing the service name. The catalog filters as you type — pick the match and the row is added with the catalog defaults.
Adjust Quantity, Price, or Discount inline if needed.

If the service you need isn't in the catalog yet, you can type a custom name and price right on the ticket. To save it for next time, add it under Settings → Services.

Understanding the columns

Price — the unit price the customer is charged. Tax is applied separately based on the ticket's tax setting.
GP% — gross profit percentage. Calculated from price minus cost, divided by price. A higher number means a more profitable line.
Disc $ — total dollar discount applied to the line. Use this to apply a flat discount; for a percentage, click the field and switch to %.

Reorder, hide, or remove a line

Drag the handle on the left of a row to reorder it on the printed estimate. Use the row menu (•••) to hide a line from the customer-facing PDF (handy for internal-only notes) or to remove it entirely.

Tips

Bundle related work. Group brake pads + rotors + labor under a single service for a cleaner estimate.
Watch the GP Total at the bottom. If the ticket-level GP% drops below your target, review pricing on individual lines before sending the estimate.
Use discounts sparingly. Discounts pull GP% down quickly — sometimes adjusting the unit price is a cleaner story for the customer.

Once the services look right, move on to the Inspections or Parts tab, or send the estimate to the customer from the ticket header.